Frequently Asked Questions (FAQs)
At Greenhalgh’s, we want your ordering experience to be as smooth and enjoyable as our freshly baked goods. Whether you’re ordering a celebration cake, buffet, or simply need to know how long to bake one of our pies, you’ll find the answers right here. From click and collect, nationwide delivery, and business orders, to freezing tips and personalised cakes – we’ve covered it all below.
Still have a question? Contact our customer support team, and we’ll be happy to help.
Common Christmas Questions
If I am having a Christmas collection 23rd or 24th December, when can I collect my order?
We recommend collecting your order after 10 am to allow our team time to prepare all orders.
Can I have a Christmas eve delivery?
If you are located in the North West, we can deliver on Christmas Eve for all orders over £100. We will deliver all Christmas Eve orders between 8 am and 1 pm.
What is the difference between Unbaked and Baked Multiportion pies?
In both styles of pies, the fillings are already cooked; it will be the pastry that is either unbaked or baked and chilled. A pre-baked and chilled pie allows for a slightly quicker reheat bake in the oven.
When can I place my Christmas order?
You can place your Christmas orders now. We recommend placing your order sooner rather than later, as we have a limited number of delivery and collection slots.
Can you deliver to a friend or relatives house?
We can indeed. We can deliver Nationwide.
Common General Questions
When will be buffet or celebration cake be delivered?
If you are located in the North West, your celebration cake or buffet will be delivered between 8:00 AM and 12:30 PM, unless otherwise communicated.
I have ordered a delivery, when will it be delivered?
If you have ordered a celebration cake or buffet, please refer to the separate FAQ section for those items. For all other delivery orders, over 85% are delivered by 2:00 PM on your chosen day, either by a Greenhalgh’s van or a courier. You will also receive a one-hour delivery time slot on the day for added accuracy.
I have ordered a click and collect, when can I pick it up?
If you have chosen Click and Collect, your order will be available for pickup after 9:00 AM and before the shop closes. However, we recommend calling the shop beforehand to confirm your order has arrived before setting off to collect it.
How will I know when my order is ready for collection or delivery?
The day before your scheduled collection or delivery, we will send you a reminder email to confirm that your order is ready. This email will include all the necessary details for a smooth pickup or delivery experience.
Can I customise my own cake?
Yes, of course! Every cake on Greenhalgh’s can be personalised with your choice of colours and fillings. If you would like a different cake design, simply send us an image of your dream cake — we’ll be happy to provide a quote and create it for you.
How long do I bake a multi portion pie for?
If the pie is unbaked and chilled, we recommend baking it in the centre of the oven at 180–200°C for 30–35 minutes, until the crust is golden brown and the centre is piping hot.
If the pie is pre-baked and chilled, bake it at the same temperature for 25–30 minutes, until heated through and piping hot in the centre.
Can your pies and breads be frozen?
Yes, all of our pies, pasties, and breads can be frozen for your convenience for up to 3 months.
Can I choose my own delivery date?
Yes, no problem at all. At checkout, you can choose a delivery date up to 2 months in advance.
Can you deliver to my business?
Yes, of course. If you sign up for Greenhalgh’s Trade, you can place orders for your business and enjoy exclusive discounts — starting at a minimum of 15% off.
Do Greenhalgh's deliver Nationwide?
Yes, thanks to our couriers we can deliver all of your favourites Nationwide.
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