CELEBRATION CAKE TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
Please take a few minutes to read through the Celebration Cake Terms and Conditions as these form the basis of the contract. Further information can be provided on request.
Our Customer Care contact details can be found on the main Terms and Conditions section of this website should you have any further queries that have not been answered below.
DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes we require a £50 booking fee, this is a non-refundable and non-transferable fee to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date. This may include some of the following; administration costs, emails, phone calls, consultations, wedding cake samples etc.
Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit will be forfeit.
For celebration cakes a minimum deposit of 50% is required (unless otherwise agreed). All deposits are non-refundable. Your deposit is included in the price of your celebration cake. If you pay for your celebration cake online, full payment is required at the checkout process. If the cake is cancelled, only 50% of your deposit MAY be refunded. (More details below).
There will be NO delivery charge for click and collect orders. Greenhalgh’s Craft Bakery shall dispatch goods to the purchaser on the chosen date for delivery, provided that all monies due have been received.
Travelling with a cake
We advise that you DO NOT place the cake on a seat in the car, seats are slanted and may damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat. Extra care should be taken when driving as some elements may be delicate. Greenhalgh’s Craft Bakery cannot take any responsibility for damage to cakes when collected and transported by their customers.
All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended (unless told to do so). Please note cupcakes should be consumed within 2 days and ALL cakes within 5 days.
Changes to your order
Greenhalgh’s Craft Bakery aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible to ensure any changes can be actioned, generally 1 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design details. Please note a reduction in costs is only allowed up to a maximum of 10%.
Cake stands/ Hoop hire
Please note all hired items must be returned to Greenhalgh’s directly within 5 days of the wedding, please do not leave any items at the venue unless otherwise agreed with us. Failure to return a cake stand to us within 5 days or in cases of loss or damage we will issue an invoice for the replacement cost, this is to be paid within 5 days. Cake stands and hoops if invoiced vary from £50 to £100.
Most cakes contain small proportions of inedible items; it is the customers responsibility to ensure these are removed by your guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc.
Colours and design
You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you, often using images to ensure you are happy with the design.
Products made by Greenhalgh’s Craft Bakery are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Wording on Celebration Cakes
Greenhalgh’s Craft Bakery reserves the right to cancel or refuse any cake order which is deemed to, (but is not limited to), of a profane, abusive, vulgar or suggestive nature whether this be inscription wording and content/meaning or of visual design
For weddings if you cancel within 3 months of the date 50% of the full payment will be invoiced, cancellation within 1 month of the date 75% of the full payment will be invoiced. This is to cover monies lost as Greenhalgh’s Craft Bakery will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within 1 week of your event full payment will be retained.
For all other celebration cakes, if the customer cancels their cake 1 week before, they will not receive their 50% deposit back as that is a non-refundable and non-transferable cost. If the customer cancels within 48 notice, the customer will not be entitled to any refund (to cover the costs for Greenhalgh’s Craft Bakery, for all the work/admin done).
Cancellation by Greenhalgh’s Craft Bakery
We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, or from any industrial dispute or strike whatsoever.
In the event of exceptional circumstances, such as serious illness, Greenhalgh’s Craft Bakery will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
In the event that you wish to postpone your wedding please let us know as soon as possible, your previous booking will be considered cancelled and will be subject to the cancellation policy above and a new booking will be placed for the new date.
If you wish to re-book for a new date this will be subject to a further booking fee to secure the new date. New bookings will be subject to any price increases since the original booking was made. Any monies paid over the booking fee will be carried over to your new date.
All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake.
We always keep samples of our products for a reasonable time. In addition, we always take photographs of the cakes prior to delivery / collection.
Complaints are extremely rare at Greenhalgh’s. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery/collection.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care. If on delivery/collection the customer notices an error with the cake. Greenhalgh’s reserves the right to amend/swap the cake and return it to the customer corrected. If the customer notices an error with the cake (wishes a refund/to cancel) and does not want the cake to be corrected, then the cancellation policy applies and the customer may not be eligible for a refund.
Please note icing may crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual’s tastes are different.
We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
The customer will be asked to sign a sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Greenhalgh’s Craft bakery for any subsequent damage once the cake has been handed over to the customer or venue. Greenhalgh’s Craft Bakery will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.